Head of Office

Job posted by: International Rescue Committee (IRC)-USA - Wed, 8 Apr 2015

Job Details:

Organisation: International Rescue Committee (IRC)-USA

Deadline Sun, 7 Jun 2015

Job type: Permanent

Location: Ukraine

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BACKGROUND

Founded in 1933, the International Rescue Committee is a prominent international humanitarian organization working in relief, rehabilitation, protection, post-conflict development, resettlement services and advocacy for those uprooted or affected by violent conflict and oppression.

The IRC is launching an emergency response program in eastern Ukraine to meet the basic needs of populations affected by the conflict. IRC is working in the areas around Donetsk and Horlivka, implementing programs in health, economic and basic needs assistance and psychosocial programs for women and children.

SCOPE OF WORK

The IRC Country Director for Ukraine is responsible for overall leadership and supervisory management of IRC offices and operations in the country, including stewardship of resources, staff safety and security, program quality and accountability, and performance management. As a new country program, the Country Director will work closely with the Emergency Response Team (ERT) that has led the response to date and has launched programs and operations. The Country Director will continue with activties related to new country program start-up to ensure a smooth transition from the ERT so as to position the country program to optimally respond to the humanitarian situation on the ground.

The Country Director is IRC’s principal representative to the local government authorities, donors, international organizations, and other NGOs. The Country Director is expected to respond effectively to a constantly changing environment for conflict affected populations in Eastern Ukraine with effective humanitarian programs via direct implementation and with national partner organizations. The Country Director will develop a clear vision for the country program, bringing the staff team together to deliver high-quality programs and advocacy.

Success in this position requires an individual with demonstrated team leadership abilities; representational (including media relations), communications and risk management skills; and a facility for developing networks to build partnerships and diversify program resources. S/he will be directly responsible for the overall coordination and strategic direction of the country program; providing supervision and coaching for directly supervised senior managers; leading country program teams to identify, design and deliver responsive, high-quality programs; ensuring efficient management of public grants and private funds for results, compliance and high-quality, timely reporting; and oversight of financial management systems.

Based in Donetsk, the Country Director oversees all IRC operations in Eastern Ukraine, in both government and non-government controlled areas. Reporting to the Regional Director, this position receives support from regional and headquarters staff in the areas of program quality, new business development, safety and security management, finance, operations management, and external affairs. The Country Director is additionally expected to actively participate in defining the IRC’s public advocacy positions. The Country Director directly supervises six positions in a country program of approximately 30 staff. This position is un-accompanied and requires extensive in-country and occasional regional travel.

The overall security situation in Eastern Ukraine is dynamic. While the Feb 15th, 2015 cease-fire is holding, there are still sporadic violations and there remains a high degree of uncertainty about the cease-fire holding. As such, safety and security management (while always an important component of the Country Director’s Job Description), will require particular focus and attention.

SPECIFIC RESPONSIBILITIES

Leadership and Representation

  • Lead the country program by maintaining open and professional relations with colleagues, promoting a strong team spirit and providing guidance, oversight and resources to enable staff to perform successfully.
  • Develop and carry out strategies that result in strong representation with: Ukrainian Government and de-facto authorities in the Non-Government Controlled areas at various levels; donors including DFID, OFDA, SIDA and ECHO; UN and other international organizations; international and local NGOs; and networks such as the INGO Forum.
  • Ensure that the IRC remains a partner of choice for major international donors .
  • Develop and maintain a high level of understanding of donor priorities and planned funding.
  • Initiate and sustain strong, mutually beneficial and authentic partnerships with local organizations.
  • Seek out and pursue opportunities to raise the profile of the work of the IRC and its partners in Eastern Ukraine, as well as the lives and the needs of the people the IRC seeks to serve.
  • Play a leadership role in efforts to improve humanitarian response coordination in Eastern Ukraine.
  • Lead country program collaboration with colleagues in the IRC’s ACME Region.

Strategic Direction, Program Quality and Growth

  • Set the strategic vision and direction of the country program to serve more people with the most responsive and highest quality programming possible, and secure the resources necessary for realization.
  • Align programming to the IRC’s mission and strategy, sectoral expertise and technical standards.
  • Ensure program quality through consistent use throughout the country program of: rigorous assessment, design, and proposal development and review processes; comprehensive monitoring & evaluation, accountability and learning systems; staff development investments; and partner organization capacity strengthening.
  • Remain current on national and regional issues impacting the country program and partners, and develop responsive strategies to ensure the IRC mission can be carried out appropriately in rapidly changing contexts.
  • Ensure country program alignment with and involvement in meeting regional objectives.
  • Identify opportunities for appropriate expansion and growth of programs, supported by the acquisition and investment of human resources.
  • Ensure timely submission of competitive, responsive and high-quality proposals, and support colleagues in negotiations with donors.

Safety and Security Management

  • Take primary responsibility for overall management of safety and security for the country program.
  • Oversee the management of all security issues, including appropriate response to emergency situations as they arise.
  • Create and maintain a culture of safety and security throughout the country program, including trainings and briefings that prepare all country program staff for security incident prevention and response.
  • Keep security, evacuation and contingency plans current and accessible to country program staff.
  • Maintain close coordination and communication with the Regional Safety and Security Advisor on safety and security concerns and evolving issues that could adversely affect IRC staff or operations.

Staff Performance Management and Development

  • Supervise and mentor direct-report staff, including communicating clear expectations, setting performance objectives, providing regular and timely performance feedback, and leading documented semi-annual performance reviews.
  • Provide constructive feedback and counsel on appropriate career paths and professional development for IRC staff.
  • Oversee the management, coaching and development of national and international staff to build a cadre of skilled, committed and motivated personnel.
  • Continue to pursue nationalization of senior management positions.
  • Promote and monitor staff care and well-being. Model healthy work-life balance practices. Support appropriate interventions in response to identified staff care needs of both national and international staff.
  • Offer leadership support for successful adherence by all staff to IRC’s Global HR Operating Policies and Procedures.
  • Work with regional HR staff to identify and implement recruitment and retention strategies.
  • Undertake regular reviews of labor and salary markets in the local market for the purpose of enhancing the competitiveness of the IRC’s overall compensation package for national staff.

Stewardship and Operational Management

  • Drive operational excellence to achieve optimal efficiency and cost-effectiveness in all functions and operations of the country program.
  • Oversee the development, deployment and utilization of financial and operational policies, procedures, and systems to deliver compliance with IRC and donor requirements.
  • Ensure responsiveness and appropriate levels of in-person and remote support to all offices, especially in the areas of HR, finance and supply chain.
  • Provide timely and effective oversight of the Eastern Ukraine country program’s financial position.
  • Maintain effective and coordinated budget monitoring processes for grant funds and discretionary funds.
  • Seek opportunities to introduce efficiencies and eliminate redundancies in existing business processes.

Communications

  • Model and encourage active practice of the principles of the “IRC Way – Global Standards for Professional Conduct” throughout the Lebanon country program.
  • Maintain a healthy and empowering office environment that encourages open, honest and productive communication among IRC staff and with partner organizations.
  • Maintain open communications with regional management staff, regional technical advisors, and HQ departmental staff.

Supervisory Responsibilities: 6 direct reports, including an Operations Coordinator, Finance Controller, Program Cooridnator and 3 sectoral coordinators.

Key Working Relationships

Internal: ACME Regional Director; ERT, ACME regional team; other ACME Country Directors; HQ departmental staff, as appropriate.

External : Partner organizations, host country government officials, public and private donor agencies, international and national NGOs, UN agencies, foreign governments.

Professional Standards

The IRC and IRC staff must adhere to the values and principles outlined in IRC Way – Global Standards for Professional Conduct. These are Integrity, Service, and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti-Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.

PROFESSIONAL QUALIFICATIONS AND REQUIREMENTS

  • Graduate degree in a relevant field
  • At least 5 years of progressively responsible international work experience, including leadership at the Country Director level of multi-site, multi-sectoral operations in a complex operating environment
  • Experience of building personal networks at a senior level, resulting in securing new opportunities for the organization
  • Demonstrated successful leadership and management experience with a multi-disciplinary team in a cross-cultural setting, including active mentoring and coaching
  • Proven experience delivering appropriate levels oversight of a portfolio consisting of a variety of complex, high-value donor-funded projects
  • Extensive representation and fundraising success, including prior experience with European, US and international donors
  • Experience of managing security in a complex and rapidly changing security context
  • Proven ability to negotiate and work with partner organizations. Experience with organizational capacity strengthening and partnership building helpful
  • Strong budget and fiscal oversight capacities
  • Established capacity to deal with ambiguity in stressful situations
  • Ability to respond to multiple priorities in a timely manner, producing high-quality outcomes
  • A keen understanding of political complexities in post-Soviet countries
  • Russian language skills a definite advantage
  • Ability to work and live in an insecure environment while maintaining a positive attitude

This position is based in Donetsk with comfortable individual accommodation. The position is unaccompanied with an estimated 20% of the Country Director’s time spent in other locations in Ukraine and the region.


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