ICT Service Delivery Manager

Job posted by: Islamic Relief - Worldwide - Mon, 26 Jan 2015

Job Details:

Organisation: Islamic Relief - Worldwide

Deadline Sun, 15 Feb 2015

Job type: Permanent

Location: United Kingdom

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Location: International Office, Birmingham, UK

Ref:ICT-SDM/ICT-F&S/0115

Contract: Permanent

Salary: Starting from £35,140 per annum

Islamic Relief Worldwide is looking to recruit an ICT Service Delivery Manager. The role will require you to consolidate the existing Global ICT Service Strategy. Working closely with suppliers, key business stakeholders and internal teams: you will plan, coordinate, monitor, manage and ensure continuous improvement in delivery of IT services to the end users. The post holder will contribute and coordinate in the development of the departmental plans, policies and Global ICT Strategy as well as assisting in the transition of project work into BAU operations. S/he will line manage the ICT Service Delivery Team and manage day-to-day operations of the Service Delivery function including internationally based staff.

The ICT Service Delivery Manager will be responsible and accountable for the dedicated support function within ICT, ensuring excellent customer service is provided at all times. The post holder will assist in the procurement of ICT products & services, managing & negotiating with key suppliers, and ensuring good value for money.

The successful candidate must have:-

· Extensive experience of managing a helpdesk team

· worked in a medium to large user base of 1,000 to 1,500 heads

· a strong focus on processes and delivery with experience with SLAs and ITIL

· outstanding communication and interpersonal skills

· experience of implementing ‘follow the Sun’ model

· managed staff outside of the UK as well as UK (Global / International experience)

Those with experience in 24/7 environments would have a distinct advantage (but not essential). Be tremendously passionate about Customer Service & excellence in delivery.

Closing date: 15th February 2015

Islamic Relief promotes equality and meritocracy, and seeks individuals who agree with the IR values together with our policy standards on Anti-Bribery, Child Protection and Code of Conduct. We will carry out screening checks and will take out references on your behalf if you are selected.

Please note, for UK based roles, we are only able to accept applications from candidates who are eligible to work in the UK. We are unable to progress applications which would require sponsorship.

Applicants should be sympathetic to the values of Islamic Relief.

Only short-listed candidates will be contacted.

Islamic Relief is an equal opportunities employer.

Only applications from those who already have the right to live and work within the UK will be considered.

 

How to apply:

If you are talented, reliable, service minded, resilient and a highly motivated professional, with a strong commitmet to IRW's values and beliefs, please apply by downloading the application from our website: http://www.islamic-relief.org/all-jobs/ and forward the completed form to recruitment@irworldwide.org on or before the closing date. 



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