IS Help Desk Administrator - Switzerland

Role and Responsibilities

To facilitate the objectives of the Medair international HQ, country programmes and affiliate offices, by enabling effective information management and communications, supported by appropriate technology and training. To provide support to users for PC Hardware, Software Applications and Phone issues.

Medair Headquarters

Medair Headquarters (HQ) provides operational guidance for country programmes and activities, along with both technical and compassionate support for our relief workers. Within our headquarters, we are also responsible for promoting the work of Medair to the world, to raise and manage the funds needed to run our life-saving and sustaining programmes. Our headquarters teams are also responsible for recruiting international and HQ staff, and like our field teams, we are committed to serve the world’s most vulnerable with practical and compassionate care.

Medair

Medair is a humanitarian organisation inspired by Christian faith to relieve human suffering in some of the world’s most remote and devastated places. We bring relief and recovery to people in crisis, regardless of race, creed or nationality. As signatories of the Red Cross Code of Conduct, we believe that aid should be given to everyone who is in need, regardless of political, social or religious viewpoint. We save lives in emergencies and then stay to help people recover from crisis with dignity—working side by side with communities to leave a lasting impact. We provide a range of emergency relief and recovery services: health care and nutrition; safe water, sanitation, and hygiene; shelter and infrastructure.

Workplace         

Medair Headquarters, Ecublens, near Lausanne, Switzerland

Starting Date

January 2015

Initial Contract Details

Full time, open ended contract

Key Activity Areas

Helpdesk  

• Troubleshooting assigned tickets.
• Maintaining written details of solutions.
• Escalation & Tracking of more difficult issues to ICT & IS Specialists.

Administration

• Inventory tracking of all HQ Hardware and Software.
• Repairs tracking for Field and HQ.
• Stock management for HQ IT consumables.

PC’s - Desktops and Laptops

• Imaging of New Field / HQ Laptops and Desktops.
• Installation of HQ User Desktops and Laptops, and Telephones.
• Train HQ staff by creating help documents and tips / tricks.
• Troubleshooting of Hardware problems.

Application Support

• Troubleshoot User issues on MS Office, the Intranet, & Navigator, etc.

HQ Phone Administration

• Creation of New User Telephone extensions and Voice Mailboxes.

Qualifications

• Recognised apprenticeship in Informatics & Networks

Languages

• Strong working knowledge of English (spoken and written)
• Working knowledge of French (spoken and written) desirable

Experience / Competencies

• 1 – 2 years’ experience in an IT support  role desirable
• Experience with an NGO desirable
• Solid understanding of MS Office
• Good understanding of PC Hardware Skilled in trouble-shooting software and hardware problems
• Basic hardware repair experience / Advanced knowledge of Windows 7 and MS Office 2010 desirable
• Analytical and detailed approach to IS
• Ready and willing to learn on the job, and from the IS / ICT Specialists
• Works effectively in a wide variety of situations
• Servant minded, focussed on needs, not technology
• Able and willing to work as part of a team, respecting and sensitive to colleagues
• Able to train and coach users
• Autonomous: manages own work and resources in an organised way that meets time bound objectives.

Medair Standard Working Requirements for the International Headquarters

• Committed Christians; commitment to the Medair values
• Reflect the vision and values of Medair when interacting with team members and external contacts
• At least one year of professional experience in a relevant field (more experience preferred)
• Strong working knowledge of English (spoken and written)
• Working knowledge of French (spoken and written) for French-speaking roles
• Competent with MS Office Word, Excel, PowerPoint and Outlook
• Motivated by a spirit of service
• Solid team player

Benefits

• Salary commensurate with pay-grade of the position
• Travel expenses to country programmes (for staff who are required to make field visits)
• Annual leave; Accident insurance and pension
• Death and disability insurance; Health insurance for loss of earnings
• The opportunity to work in a Christian organisation where your contributions make a difference for the world’s most vulnerable

HQ Working Conditions

• Swiss or eligible EU citizens, or those with a valid work permit for Switzerland, can apply.
• This is a HQ based position in Lausanne Switzerland.

Application Process

Follow this link: www.medair.org/work-with-us, check if you fit our standard working criteria, then: apply for this vacancy (or another position that matches your profile).

Please do not make multiple applications. We will not review email applications. Only English-language applications / CVs will be reviewed. Medair does not set closing / deadline dates for applications; recruitment is on-going until the position is filled.