Information and Communication Technology Officer - South Sudan

Role and Responsibilities

Oversee, improve and support the ICT aspects of the programme. On a day-to-day basis this involves managing the IT and communication equipment to ensure it is used effectively within the programme, as well as providing advice, guidance and training on ICT issues to the rest of the team.

Project Overview

Multi-sector relief programme including: provision of Primary Health Care, Health and Hygiene Promotion, Water and Sanitation, and Non Food Item (NFI) distributions across fixed and emergency response locations.

Medair

Medair is a humanitarian organisation inspired by Christian faith to relieve human suffering in some of the world’s most remote and devastated places. We bring relief and recovery to people in crisis, regardless of race, creed or nationality. As signatories of the Red Cross Code of Conduct, we believe that aid should be given to everyone who is in need, regardless of political, social or religious viewpoint. We save lives in emergencies and then stay to help people recover from crisis with dignity—working side by side with communities to leave a lasting impact. We provide a range of emergency relief and recovery services: health care and nutrition; safe water, sanitation, and hygiene; shelter and infrastructure.

Workplace         

Juba, South Sudan.

Starting Date

As soon as possible

Initial Contract Details

Full time, Minimum 18 - 24 months

Key Activity Areas

ICT Management

• Provide ICT hardware and software support to all project locations (i.e. to main, support and field bases) by:

• Establishing and managing network(s), where applicable

• Installing new software

• Repairing PCs and laptops as required

• Maintaining printers and other peripherals in good working order

• Troubleshooting problems with hardware and software, finding quick and cost-effective solutions

• Ensure all hardware and software systems are up-to-date.

• Ensure all PCs and laptops are correctly and appropriately configured.

• Support the management of ICT related assets within the programme, through budgeting, procurement and tracking.

• Work with the ICT department at HQ in the implementation of existing and introduction of new ICT related projects.

Communication Equipment

• Oversee the maintenance and use of communication equipment in all project locations, ensuring essential equipment is kept in good repair at all times. Communication equipment may include VSAT, static and mobile HF and VHF radios, satellite phones, mobile phones and landlines.

• Monitor developments and usage of communication equipment, applicable to the local situation, and make recommendations to the relevant people.

Training

• Provide appropriate ICT and communication equipment training for Medair staff, as required, through one-to-one coaching and/or taught sessions.

• Ensure the relevant staff are appropriately trained in the maintenance and use of essential communication equipment, particularly those working in remote field locations.

Security

• Maintain appropriate, regular, transparent and supportive communication structures with the assigned nutrition team, Medair in-country managers and advisors and other relevant stakeholders.

• Ensure the security and integrity of all the programme information systems and data, enforcing and developing, if appropriate, relevant guidelines and policies.

Logistics

• Manage the correct and timely ordering of needed stocks and supplies to the field location in coordination with the Nutrition Team Leader and the Project Manager.

• Manage all stocks within the field location ensuring proper stock keeping records are in place.

• Assist team in intervention planning.

Quality Management

• Implement, as far as is possible within operational constraints, relevant policies and standards relating to health service delivery including Sphere and HAP standards, Ministry of Health and donor guidelines and other good practice.

Qualifications

• University degree in a relevant subject or equivalent professional qualification

Languages

• Strong working knowledge of English (spoken and written)

Experience / Competencies

• 3 years relevant post-qualification professional experience in an IT position; 2 years experience working in a cross-cultural setting, preferable in the NGO sector desirable

• Experience of training / coaching individuals in ICT skills at different levels of ability desirable

• Advanced knowledge of Windows operating systems and Microsoft Office applications, especially Word, Excel and Outlook desirable

• Experience of budget compilation and management desirable

• Willingness to learn and improve/develop the usage of communication devices like (V)HF radio’s, VSAT’s and Thuraya’s.

• Desire to serve others; Team-player but also able to work independently

• Able to develop, coach and support other team members; both international and national staff

• Capacity to work under pressure and manage personal stress levels

• Able to cope with basic living conditions in the field and during field trips

• Problem solving ability; empowering, accountable, mature

• Able to define systems and approaches that are sustainable and relevant to the local context

Medair Standard Working Requirements for the Field

• Experienced professionals in a relevant field; Overseas intercultural experience

• Committed Christians; commitment to the Medair values

• Strong working knowledge of English, spoken and written

• Working knowledge of French, spoken and written, for French-speaking field programmes

• Single or married (with no children under 18). If married, your spouse must also apply.

• Successful completion of Medair Relief & Recovery Orientation Course (ROC)

• Reflect the vision and values of Medair with team members, local staff, beneficiaries, external contacts

• Able to live and work in a multicultural team under difficult conditions

• Strong character traits, including emotional stability, adaptability, ability to handle stress, cultural and gender sensitivity, honesty, and physically fit

Benefits

• A salary based upon the grade of the position and the experience of the position-holder

• Comprehensive briefing at our Swiss headquarters, as well as an in-country briefing

• Security training for those going to particularly insecure environments

• Accommodation, food, and transportation in-country

• Return flights to and from the country programme (one return flight for every year of service)

• Rest and recuperation (R&R) leave (including travel, accommodation, and food allowance)

• Annual leave; Death and disability allowance

• Contribution matching programme for retirement savings (for experienced relief workers)

• Additional contract benefit allowance for those who commit to longer contracts

• Comprehensive medical and emergency rescue insurance, with up to 60 days post- assignment coverage, including debriefing

Working Conditions

• This is a field position based in Juba and working and living conditions may be very different to that previously experienced.

Application Process

• Follow this link: www.medair.org/work-with-us, check if you are an Experienced or New Relief Worker and that you fit our standard working criteria, then:

1. apply for this vacancy (or another position that matches your profile), or

2. apply for a Medair ROC (where we can try and match your competencies to our vacancy needs).

Please do not make multiple applications. We will not review email applications. Only English-language applications / CVs will be reviewed. Medair does not set closing / deadline dates for applications; recruitment is on-going until the position is filled.