Business Systems Manager - Data Platform

Background/IRC Summary:

Any intelligent fool can make things bigger, more complex, and more violent. It takes a touch of genius – and a lot of courage – to move in the opposite direction." (Albert Einstein)

The International Rescue Committee helps people whose lives and livelihoods are shattered by conflict and disaster to survive, recover, and gain control of their future. IRC teams provide health care, infrastructure, learning and economic support to people in 40 countries, with special programs designed for women and children. Every year, the IRC resettles thousands of refugees in 22 U.S. cities. Learn more at Rescue.org and follow the IRC on Twitter & Facebook .

Job Overview/Summary

The IT department Software and Systems Group provides and supports end-to-end technology solutions to meet the organization business needs, including aspects of application development, integration management, enterprise architecture, user experience design, quality assurance & testing, and overall product management.

Focused on M&E Data Platform Systems, the Business Systems Manager (BSM) will have varying levels of responsibility across the entire system lifecycle. Working in partnership with field staff, IT Groups, International and US Programs departments, and the Research and Learning and other Technical Units, the BSM has responsibility for the operational management, support, and delivery of measurement and data platform systems functionality to the IRC user community. Additionally, the BSM will provide key technology systems subject matter expertise during the architecture, planning, selection, and implementation of new systems, modules, functionality and system-based processes.

Major Responsibilities:

• Manage daily administration and performance and delivery of an enterprise-level systems with 1000+ users
• Proactively develop subject matter expertise in the business needs and processes supported by IRC systems
• Proactively develop and maintain knowledge of the landscape of relevant data and measurement system solutions
• Participate in user requirements gathering and map those requirements into systems implementation, setup, and architecture configurations
• Analyze system issues and gaps and identify solutions
• Facilitate, create and maintain systems and user documentation including system support processes, data, functionality, procedures, security, and protocols that meet IRC IT standards
• Participate in and oversee testing of systems functionality, data integrity, user competency, process completion, and other tests that support systems delivery quality
• Develop overall data platform systems delivery architecture
• Provide high-level escalated support to business users and manage escalation of support questions to the system support network
• Participate in cross-systems enterprise coordination and planning to deliver best systems value to the IRC community, including architecture, master data management, processes, and integration

Required Skills

• Bachelor’s degree or equivalent
• 4+ years of experience implementing business systems including specifications, process modeling, implementation, configuration, training, integration and support
• 2+ years of experience providing administration and support for enterprise-level systems with substantial numbers of users across global time zones and varying IT infrastructure
• 2+ years of experience with Agile and Waterfall Project Management methodologies in different team roles
• Ability to communicate effectively in both verbal (i.e. day-to-day discussions, team meetings) and written (requirements and design specifications) form, as well as an overall ability to be clear and concise in all communications
• Good listening skills
• Strong analytic curiosity and innovative problem solving skills using a systems thinking approach.
• Proven ability to work both independently and in a dynamic, cross-functional team structure.
• Proven ability to establish and maintain working relationships across all departments and levels of the organization

Preferred Skills

• Familiarity working with mobile data collection and/or case management tools such as Ona, CommCare, Kobocat, Magpi, mFieldWork, OpenEMIS
• Familiarity with evidence, measurement, and evaluation practice in a nonprofit setting
• Experience with DHIS2
• Experience with Business Intelligence tools and methods such as data warehouses, visualization tools, architectures and relational database systems (e.g.: MS SQL, Oracle, Windows Server, Qlik, LogiXML, Tableau, BIDS, and Cognos)
• Experience with GIS such as ESRI
• Experience with program design, logical frameworks, and measurement in a field context
• Experience with gathering research data and statistical analysis
• Experience with enterprise data modeling
• Experience with enterprise-level system integrations
• Experience with the delivery of technology in low/intermittent bandwidth scenarios for managing data
• International development experience
• Knowledge of French or Arabic

Working Environment:

• Standard office working environment
• Some international travel will be required

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The IRC and IRC workers must adhere to the values and principles outlined in IRC Way - Standards for Professional Conduct. These are Integrity, Service, and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.

IRC et les employés de IRC doivent adhérer aux valeurs et principes contenus dans le IRC WAY (normes de conduite professionnelle). Ce sont l’Intégrité, le Service, et la Responsabilité. En conformité avec ces valeurs, IRC opère et fait respecter les politiques sur la protection des bénéficiaires contre l’exploitation et les abus, la protection de l’enfant, le harcèlement sur les lieux de travail, l’intégrité financière, et les représailles.

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